Technology

What do Hanoians care most about in these days of social distancing?


Tens of thousands of calls and messages have been sent to Hanoi’s communication channels over the past time, most of which have been resolved and handled.

In mid-August, Hanoi put into operation the 1022 switchboard. Since then, together with the Zalo application, the 1022 switchboard has been one of the channels to receive and respond to recommendations, reflections and consultations. related to the prevention and control of Covid-19 in Hanoi city.

According to the Hanoi Department of Information and Communications, on September 2, 2021 alone, this unit received 199 calls and messages about people’s questions, recommendations and complaints related to the epidemic. Covid-19. In which, the Hanoi Department of Information and Communications responded to 120 complaints and transferred 79 complaints.

The Zalo messaging application and the 1022 switchboard are the effective channels to receive and respond to recommendations and reflect in order to connect the government and the people of the capital. Photo: Trong Dat

If accumulated from July 22, 2021 until now, people have made 20,679 calls and messages to the receiving channels of the city government. In which, 16,258 calls and messages have been answered, transferred to handle 4,421 reflections.

A representative of the Hanoi Department of Information and Communications said that the content that people are most interested in, reflecting the most are the conditions and documents needed to pass through the quarantine checkpoints in the city and at the gateways to the city. permission to enter the capital.

What people are interested in also includes symptoms of cough, fever and questions about the location of Covid-19 vaccination, policies and time, how to deploy vaccination for people over 65 years old in wards…

What do Hanoians care most about in these days of social distancing?

Many difficult working people have also contacted via hotline and Zalo application with the desire to return to their hometown.

In addition, people have also contacted the government’s information channels to report violations in the prevention and control of the Covid-19 epidemic. These violations are related to the non-implementation of Directive 17/CT-UBND and Official Dispatch No. 18/CDUBND in the districts.

Specifically, these are cases such as people not wearing masks, exercising, places with large gatherings, market meetings, businesses that do not produce or provide essential services that are still operating.

In general, the 1022 switchboard and the Zalo messaging application have become two important information channels to help people communicate with the city government.

To contact the 1022 switchboard, people can directly dial 1022 from the local fixed number. If using an inter-provincial phone number or via mobile network, people need to dial 024 1024 to contact.

Calls to the 1022 switchboard will be free of charge on VinaPhone, MobiFone, Viettel and Vietnamobile mobile networks during the period of Hanoi distance.

Trong Dat

People in Hanoi and Ho Chi Minh City can ask to go to the market through the app

People in Hanoi and Ho Chi Minh City can ask to go to the market through the app

With just a few simple steps on the Zalo application, people with mobility problems can ask others to buy food, food and medical equipment for them.

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