The expert Laurent Cappelletti nonetheless emphasizes the importance of management so that teleworking is beneficial.
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“From the moment managers find a way to keep in touch remotely, teleworking is a factor of productivity and social satisfaction”, said Monday March 15 on franceinfo Laurent Cappelletti, professor at the National Conservatory of Arts and Crafts (Cnam), expert at the Sapiens Institute. He is the co-author of a study which shows that teleworking during the two confinements made it possible to increase the productivity of employees by 22% and to preserve more than nine points of GDP. “Employees are more comfortable in their sneakers, happier.”
These good results require “good management”, specifies Laurent Cappelletti. First of all, it involves training. It is “do not put employees abruptly into teleworking without the necessary training in the tools”. It also goes through “employee monitoring”, explains the expert, because “The main risk of teleworking is the isolation of the employee who, after a while, can drop out. This requires a regular frequency of discussion”.
But this telework has “limits”, emphasizes Laurent Cappelletti: “When it is not done well, when telework is done with an ax, when employees are left to fend for themselves with their tools, when they are not trained in the organization of a personal space, we could say that this can lead to productivity losses linked to digital exhaustion, isolation, lack of training. “ The authors of the study invite “managers reluctant, a little classic in their approach, to look at what their neighbors are doing for whom it works well. There are many companies that are doing very well, who testify to the benefits of telework if it is well organised.”