The government’s awareness and concern about the protection of personal data on platforms that interact with people is still very limited.
This is information shared at the seminar “Evaluating the protection of personal data on local government’s interactive platforms with people”, organized by the United Nations Development Program (UNDP) in Vietnam. Nam and the Institute for Policy Studies and Media Development (IPS) co-organised.
The research team also pointed out that the majority of localities have not fully implemented the legal provisions on personal data protection.
The review results show that only 17/50 interactive applications between the government and the people currently disclose information about the contact point to protect personal data. Besides, only 1/63 online public service portals and 3/63 provincial portals publish this information.
When the research team ‘try’ to request an update of account information and access personal data protection methods developed by local authorities (the clues are displayed on the online public service portals and online portals). electronic communications), out of 130 e-mails sent, only 9 received a response.
One of the most concerning issues identified by the assessment results is the misinterpretation and misclassification of the legal responsibilities of data custodians.
Specifically, the legal responsibility for personal data is confused between the “administrative agency” (provincial and city People’s Committee), “operating agency/unit” (Department of Information & Communications) ) and platform building service providers.
According to the research team, if the roles and functions are not properly defined, the design and implementation of the data protection process will be ineffective. When there is a problem, an incident occurs, the management agency will have no basis to determine who is responsible.
Sharing about this issue, Mr. Nguyen Quang Dong – Director of the Institute for Policy Studies and Media Development (IPS) said that in Vietnam, there is no official research organization to give a statistical number. specifically about the damage of data loss, leakage.
However, according to an assessment by IBM Security, the annual economic loss due to public sector data breaches causes total costs to increase by an average of 10% per year.
Faced with this fact, the research team recommends that authorities regularly evaluate the enforcement of people’s rights to personal data on platforms that interact with local authorities.
In addition, the research team also proposes to add assessment criteria for personal data protection to the Ministry-level, provincial- and national-level Digital Transformation Index (DTI).
Speaking at the seminar, Mr. Patrick Haverman – Deputy Chief Resident Representative of UNDP in Vietnam highly appreciated the efforts of the Government and localities in providing online public services.
However, Mr. Haverman emphasized that the protection of citizens’ personal data in the public sector is one of the key factors to build people’s trust in online public services.
According to Mr. Nguyen Lam Thanh – Vice President of the Vietnam Digital Media Association: “Protecting personal data in the digital environment in general and in the interaction platforms between the government and the people in particular will help strengthen trust and confidence. people and motivate them to participate in the digital transformation process”.