Technology

Users are angry because Tiktok deletes videos, bans livestreams


A Tiktok user in Vietnam was upset because the video was deleted, banned from livestream. Meanwhile, the Tiktok side insists that this person’s content violates community standards.

Reader Trinh Trong D, the owner of Tiktok @ttd… specializing in large displacement vehicles, reflected to Vietnamnet on two things: His account is locked for live streaming and his reflections are not allowed by Tiktok. record.

When Tiktok removed the video and banned the livestream, it said that Dat’s content violated the platform’s community standards.

Videos on the account @ttd… (Photo: Hai Dang)

Specifically, according to Mr. D’s account, at the beginning of June, when he livestreamed talking, he was a bit too wordy with a viewer when this person made a malicious comment about Mr. After the incident, Tiktok temporarily locked the livestream feature for 7 days.

“At that time, I was very aware of the community rules of Tiktok and was careful in my behavior,” Mr. D shared.

On June 18, when Tiktok reopened the livestream feature, Mr. D continued to live stream and chat with followers about vehicles. After 20 minutes, his account was suddenly permanently locked from the livestream feature.

According to the provided image, Mr. D’s account was locked due to a violation of Tiktok’s community guidelines, specifically the terms on nudity and adult sexual activity.

According to Mr. D, the video content on his page as well as the content of his livestream on June 18 has absolutely no content related to the aforementioned violation notice of Tiktok.

Working with PV, Mr. D said he has about 2-3 videos posted that Tiktok considers to be policy violations and not displayed. In a violated video that he sent us, there is a picture of a young man driving a large displacement vehicle, with a voiceover with the content: “This is beautiful, it’s a bit of a waste to not do it”.

The video part was shot by Mr. D, while the audio was taken back by Mr. D from other accounts. This is a feature of Tiktok that allows users to use audio clips from other users on the platform, combined with videos to create new content.

Watching the clip, you can see that Mr. D refers to a very nice large displacement vehicle (people with a more diverse perspective will sometimes say Mr. D refers to a motorcyclist), and the word “doing it” after that. quite sensitive.

Although Mr. D claims that there is no sexual activity in his clip, no nudity, no topless, but according to an industry knowledgeable person, the use of language in the clip can be classified as “Content describing the making or implying sexual activity”, or can be classified as disparaging, hateful language (if the subject is a motorcycle rider) – things that are prohibited on Tiktok.

In addition, all the content Mr. D shares on his Tiktok account is related to large displacement vehicles, there are no images of sexual activity. However, it is possible that Mr. Dat, when livestreaming about cars, accidentally joked, using words like “go to customers”, leading to violations and being banned from livestream.

Questions left open

According to research, Tiktok has a team to monitor livestreams in each country and globally, combined with a computer system to detect violations and prevent and ban accounts.

However, the fact that Tiktok did not respond to Mr. D’s complaints made him angry.

“Is Tiktok behaving civilly, respecting the law and being fair to users, or does Tiktok have the right not to respond to or resolve customer complaints?”, asked Mr.

In addition, in determining the infringing content, Mr. D also stated the limitations of the Tiktok platform:

“Can Tiktok be able to properly review information and provide timely prevention of malicious content, while ensuring fairness for content creators from all over? The long hours of content creation and networking by creators cannot be so easily misreported or unjustifiably banned.”

In the content with the word “doing it” above, on Tiktok there are quite a few clips using that dub for their videos, Dat wondered why he was the only one being handled, the other clips still exist.

PV Vietnamnet has sent the entire content of Mr. D’s story and questions to Tiktok. Responding to this issue, Mr. Nguyen Lam Thanh, Director of TikTok Policy Vietnam said: “At TikTok, we have zero tolerance for behavior or content that violates our community standards. has strict policies, a firm stance, and a 24/7 content moderation team to prevent unsafe content for the community, thereby creating a healthy environment for TikTok users.” .

It is understandable that Mr. D’s posts on Tiktok violate the policy of this platform, and they still maintain their stance on how to remove the offending video and ban the livestream.

Mr. D’s questions occurred not only on Tiktok but actually existed on other social networks, including Facebook, Twitter and YouTube. Because they operate globally, these platforms all have a set of rules for users to follow, still have the freedom to create content, but must conform to the rules.

However, becoming empires with hundreds of millions, or billions of users, the management ability of these platforms is problematic. The censorship system that includes both humans and machines can’t handle the countless content uploaded every minute. Therefore, these platforms all encourage users to report when encountering infringing content.

Assuming the user does not report, the system does not detect, the other content still exists. In contrast, many platforms are very rigid when it comes to deleting posts, banning active accounts as soon as they receive reports from users, even though they have not verified the content.

In addition, as reflected by Mr. D, what frame of reference are the above standards based on, and how to determine whether a content violates the standard or not.

In addition, due to resource limitations, platforms are unable to promptly respond to content creators when they react to decisions, which leads to frustration for users.

In fact, even famous politicians like former US president Donald Trump while in office have been deleted by social networks for violating policies. This partly demonstrates equality on social networks, but also raises debates about where the limits of these platforms are.

Lighthouse

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