Technology

Use virtual assistants to actively call F0 care support at home


Right on December 15, the first day Ba Ria-Vung Tau province deployed the F0 automatic home care switchboard, virtual assistants trained by the medical team received and called more than 2,300 calls to support. health care assistance F0.

From today, December 15, family members and Covid-19 patients in Ba Ria – Vung Tau province when calling the Home Care Center F0 with the number 0254. virtual member: “Hello! This is an automatic switchboard that supports F0 of Ba Ria – Vung Tau. I’m a virtual assistant, do you need any urgent help?”.

The automatic switchboard that supports home care F0 in Ba Ria Vung Tau province is officially operated, which will help reduce the load on the local medical force (Photo: Ba Ria – Vung Tau Television)

In addition to receiving incoming calls, virtual assistants also actively call F0s who are being treated at home to support health care, such as recording health information of F0s through mobile phones. questions like: “Have you been feeling short of breath lately?”, “Do you have a SpO2 meter?”, “What was the most recent SpO2 reading?”…

Currently, Ba Ria – Vung Tau province has 9,177 cases of Covid-19 (F0) being treated at home. To contribute to improving the quality of care and treatment of F0 cases at home, the Department of Health has coordinated with the Department of Information and Communications to deploy an automatic switchboard to support F0 care. The implementation, construction and operation of this switchboard has the cooperation and companionship of many units and organizations such as: Network of companion doctors, FPT Telecom, FPT Smart Cloud, Calio and local medical team.

Applying AI technology, the switchboard with medical care function through 2-way conversation is the switchboard that receives the incoming number of F0 to contact when needing medical assistance and the switchboard automatically calls the F0 to visit. Periodic health inquiries and support for care and treatment.

Use virtual assistants to actively call F0 care support at home
Use virtual assistants to actively call F0 care support at home
Up to about 3:30 p.m. on December 15, the F0 home care support automatic switchboard received 251 incoming calls and actively called 2,061 F0 who are being treated at home for periodic health visits.

Information from the Department of Health Ba Ria – Vung Tau said that, starting to operate 24/7 from 0:00 on December 15, the switchboard will automatically call F0’s being treated at home every day from 14:30. until 16:30 to support patients with home care and treatment. In case F0 has health problems, or SPO2 is below the allowed level, the Call Center will automatically transfer the call to the medical staff on duty.

All conversations of F0 and the Automatic Switchboard are stored so that medical staff can monitor and review F0’s health status daily.

It is known that in order to be as smart as today, the virtual assistant who is supporting F0 care at home in Ba Ria – Vung Tau has been “trained” through a strong outbreak in Ho Chi Minh City, specifically District 7. .

The automatic switchboard to support F0 care at home of Ba Ria Vung Tau province officially operated will help reduce the load on the local medical force, and at the same time improve the F0 health care work in the area, in time. support F0 when having health problems, helping people feel secure to adapt to living conditions in the current new normal.

In order to effectively deploy the F0 home care switchboard, in an urgent dispatch on December 14, the Department of Health of Ba Ria – Vung Tau asked the Medical Centers of districts, towns and cities to urgently assign them to be on duty. and provide a list of 3 doctors or other medical staff with experience in treating Covid-19 who are on call duty and ready to guide and support patients on how to care for and treat them at home.

Medical centers of districts, towns and cities in Ba Ria – Vung Tau are also required to regularly provide updates on the list of F0 currently being treated at home managed by the locality, and send it to the Department of Health. .

Van Anh

Treatment of F0 at home, ward medical staff in Hanoi work 4-5 times as much

Treatment of F0 at home, ward medical staff in Hanoi work 4-5 times as much

At 9am, doctor Nguyen Thi Thoa, Deputy Head of the Health Station of Thinh Liet Ward, Hoang Mai District, Hanoi knocked on the door of a family with F0 being treated at home in the ward.

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