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The health crisis is accelerating the digital transformation of companies


A robot in a factory. Illustrative photo. (HOUET MICHEL / MAXPPP)

“What was considered the future of work has already happened“. It is with these words that the authors of a report for the World Economic Forum summarize the contraction of time that we are witnessing. The health crisis has given a boost to a movement that was already underway: automation Based on a study of 300 managers and eight million employees, the report says the health crisis has caused the labor market to change faster than expected, and looks to the world of work in 2025. And beware , there are going to be changes.

The move could affect 85 million jobs in the next five years. 85 million jobs affected, but at the same time 97 million new jobs. The balance is positive. What are these jobs of the future? Unsurprisingly, these are the specialists that it is difficult to train in large enough: data analysts, experts in artificial intelligence, big data and digital transformation. The jobs that are threatened, on the other hand, are those that are the most easily automated, whose tasks are repetitive: data entry, invoicing, administrative secretariat. Faced with these upheavals, companies are divided: 43% of them say that automation will lead them to reduce their workforce. But they are also 34% to say that these new technologies will lead them to create jobs. All is not lost but it will be necessary to train. The World Economic Forum estimates that one in two working people will need to acquire a new qualification or upgrade their skills.

There is a clear difference between small and large, according to the ViaVoice barometer for Sopra Steria in partnership with the think tank “L’Exploratoire”. If three quarters of companies with more than 1,000 employees will invest in digital technology faster than expected, because of the health crisis, the smallest are only a third to take this path, in particular for a question of means. Companies that will accelerate their digital transformation will prioritize establishing better customer service. They will also digitize their internal processes faster.

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