The 2nd largest carrier in the US apologizes for exposing information of 47.8 million people

The second largest carrier in the US admits hackers have stolen information of tens of millions of customers, and recommends safety measures.

On August 18, T-Mobile announced the results of its investigation into the cyberattack discovered last week. The network operator confirmed that the hacker had taken away the information of 47.8 million people.

“The recent cybersecurity incident resulted in some data being compromised, we apologize for that. T-Mobile takes this matter very seriously and tries to be transparent about the investigation process and user protection solutions,” the second largest carrier in the US apologized.

Follow The VergeThe stolen data included the names, dates of birth, driver’s license information and social security numbers of 7.8 million current T-Mobile users. The remaining 40 million records belong to old or potential customers.

T-Mobile would like to apologize for a lot of customer information 1

Hackers stole the information of more than 47.8 million people when they broke into T-Mobile’s servers. Photo: Getty Images.

In particular, more than 850,000 prepaid subscribers were also victims of the theft. The hackers obtained the name, phone number and account PIN. The carrier immediately notifies the customer and asks to reset the security code.

“There is no customer financial information, such as credit card, debit or other payment information in this data,” T-Mobile said.

T-Mobile recommends all customers change the PIN associated with their account, and provides security tools such as software ID Theft Protection Service of McAfee and service Account Takeover Protection for all users.

On August 15, Motherboard discovered that hackers were selling data “stolen from T-Mobile servers” on R***, a familiar transaction address of cybercriminals.

The person who posted the article claimed to have data of more than 100 million T-Mobile network users, and offered a price of 6 Bitcoins, equivalent to 270,000 USD for 30 million social security numbers, names, addresses and driver’s license information. The rest two parties negotiate directly to set the price.

The next day, T-Mobile confirmed there was an attack on the server and rushed to investigate to determine the extent of the problem.

Follow Business InsiderSince the outbreak of the Covid-19 pandemic, the number of cyberattacks in the US has increased by about 300%. The FBI’s Internet Crime Complaint Center records the damage caused by hackers in 2020 in this country to more than 4 billion USD.

Follow Zing/The Verge, Business Insider

The 2nd largest carrier in the US confirmed to be hacked

T-Mobile detected unauthorized access to their servers, however, it is unclear if customer information was stolen. The carrier is actively investigating the incident.


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