‘The 115 emergency field switchboard model can be replicated’

The 115 emergency field switchboard model helps improve the ability to receive emergency calls during the Covid-19 outbreak in Ho Chi Minh City and can be replicated to other localities.

“Yes sister! Can you help the patient to see if he can sit up? Yes! After the patient can sit, can you take a taxi? Yes! So let me send a car to take the patient to the emergency room!”. The male switchboard operator hung up the phone and recorded the information to send to the dispatch team.

This is one of many calls received at the emergency field switchboard 115 Ho Chi Minh City. All 40 computers and more than that number of agents were operating at full capacity on the morning of August 5.

Inside the emergency field switchboard 115 of Ho Chi Minh City.

According to Dr. Nguyen Duy Long, Director of the 115 Emergency Center in Ho Chi Minh City, every day the field switchboard receives about 4,000 calls, with a previous peak of up to 6,000 calls.

Up to this point, 99% of incoming calls are successfully received.”Doctor Duy Long information.

Ho Chi Minh City’s 115 emergency field switchboard has only been in operation for nearly a week, located at Quang Trung Software City (QTSC), as a result of the cooperation between the Department of Information and Communication, the Emergency Center 115, VNPT HCMC and Quang Trung Software Park.

The established emergency field switchboard has greatly reduced the load for emergency calls in the context of the Covid-19 epidemic in Ho Chi Minh City spreading, many F0 cases are in danger.

On the morning of August 5, Deputy Minister of Information and Communications Nguyen Huy Dung visited and worked at this emergency field switchboard. Witnessing the effectiveness of the model, the Deputy Minister affirmed that the model can be replicated.

“Especially in some localities where the number of infections is increasing, it can be applied to improve call reception capacity.”Mr. Dung said.

The Deputy Minister highly appreciated the model of Ho Chi Minh City and said that during the implementation process, if there are problems, the units should report to the Ministry of Information and Communications for timely resolution.

Deputy Minister Nguyen Huy Dung: 'It is possible to replicate the 115 emergency field switchboard model'
Doctor Nguyen Duy Long (checkered shirt) is presenting to Deputy Minister Nguyen Huy Dung (white shirt) about the operation of the 115 Emergency Switchboard. Photo: Hai Dang

Set up a “green zone” for the emergency switchboard

According to Dr. Nguyen Duy Long, there are currently a total of 250 staff on duty of the 115 field emergency switchboard. This force consists of 4 components: the 115 switchboard staff who are in charge of coordinating, and the operator of the vehicle company. Phuong Trang guest, medical students and volunteers of the Youth Union.

All operators must ensure “3 places”: eat, sleep, work, live on the spot.Every 3 days, all crews must be tested for Covid-19, positive cases will be transferred to another place. rest and treatment to ensure the establishment of a “green zone” for this area.

Not only establishing a safe area for the field switchboard, the whole QTSC area is also currently in the “green zone”. According to Mr. Lam Nguyen Hai Long, Director of QTSC, in the area, there are about 50 enterprises working in “3 places”, with over 1,000 employees.

In order to create a “green zone”, employees of companies working in the area must comply with many safety measures to prevent epidemics and be tested every 3 days.

Particularly, QTSC has arranged 24 specialized personnel such as telecommunications, electricity, water, building management … to ensure smooth internal management activities, help businesses feel secure in production as well as support. business when something goes wrong.

In particular, QTSC arranges enough staff to be on duty at the Telecommunication Center, committed to ensuring all services provided to the telecommunications infrastructure system – data center, information security and safety assurance system and information security. Ho Chi Minh City e-government infrastructure system.

Deputy Minister Nguyen Huy Dung highly appreciated the ability of units in QTSC to maintain operations during the epidemic period, and encouraged QTSC to continue to establish a “green zone” for businesses and QTSC itself in the context of the pandemic. Currently.

Articles, photos: Lighthouse

Ho Chi Minh City will open a field 115 switchboard to receive calls for Covid-19 prevention and control

Ho Chi Minh City will open a field 115 switchboard to receive calls for Covid-19 prevention and control

Director of the Department of Information and Communications of Ho Chi Minh City, Lam Dinh Thang, said that there will be an additional 115 field switchboard set up to meet the demand for receiving calls from people in the city.


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