Deploying an automatic call center that notifies close contacts of F0 and F1 actively contributes to Da Nang’s epidemic prevention and control.
Deputy Director of Da Nang Department of Information and Communications – Tran Ngoc Thach said that the unit and the Department of Health have just put into use the automatic call center to notify cases of close contact with F0 and F1, and support people to declare medical report in the prevention of Covid-19 epidemic.
Accordingly, as soon as there is a new case of Covid-19 (F0) in Da Nang city, through exploitation on the medical declaration management system, access control via QRCode scanning and the application of tickets to the market via QRCode will produce a list of people who are likely to be in close contact with F0 or F1 of this F0.
|People in close contact with F0, F1 in Da Nang will be automatically notified by the switchboard|
This list will be automatically transferred to the Da Nang Center for Disease Control or the District Health Center for approval and activation of the call center, instant messaging to these people for information and directions. guide the implementation of anti-epidemic measures.
The number of the call center automatically displayed when coming to people’s phones is 090.114.1022 and 091.122.1022; SMS name is TP.DaNang.
The information automatically provided by the switchboard will include recommendations to limit travel, contact, and avoid spreading the disease to family, relatives and the community. Provide the contact phone number of the nearest medical center for people to make medical declarations and receive instructions.
In particular, the call center will support people to self-provide epidemiological information for health agencies and localities to implement epidemic prevention and control. Provide information by phone of the representative of the Medical Center or online at https://bit.ly/thongtindichte or in the section Declare information F1, F2 on Zalo Call Center 1022.
From this epidemiological information, the health authorities promptly performed professional activities on epidemic prevention, protection of the people and the community…
|Deploying an automatic call center to notify cases of close contact with F0 and F1 helps support the health sector in tracing work.|
According to Mr. Thach, the deployment of the switchboard aims to promptly inform and support the people and contribute to improving the city’s initiative in epidemic prevention and control, especially in the condition that the Delta strain has a fast cycle, about approx. 2 days.
“Last time, Da Nang implemented a medical declaration management system combined with control of entry and exit via QRCode scanning; QRCode market ticket application for Covid-19 prevention and control.
From these applications, city agencies get early, fairly accurate information about cases of close contact with the infection. This helps in epidemiological tracing, testing, isolation, and proactively and promptly serving epidemic prevention and control,” said Mr. Thach.
Nguyen Van Quoc, Director of the Da Nang Public Service Information Center, said that call recipients will be warned that they are at risk of close contact with F0 when they arrive at the same location and time of the patient’s presence. . From there, people can monitor their health and actively contact medical facilities for support. All information of call recipients and F0s is kept confidential.
“The application of technology helps the health sector to be able to localize high-risk cases, saving some of the effort of manual tracing. This is also an information channel to help people proactively grasp as soon as possible,” Quoc said.
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