Technology

MobiFone “won” at the International Business Award – IBA 2021


Mobifone excellently won awards with all 5 take-out products, including: 1 Gold, 1 Silver and 3 Bronze awards at the 18th Annual International Business Awards (IBA) .

The winning products include: MobiEdu Platform solution (Gold prize), Telephone operator monitoring system (Silver prize), 3 MobiWifi services/solutions, SmartData Gateway and Fintech Platform won 3 bronze prizes.

In particular, the online education platform MobiEdu Platform won the Gold Award in the category of Learning Management Solutions. This is a socialized educational platform that connects teachers and learners with 3 modules: Online video education portal – mobiEdu mSkill; Online training school solution – mobiEdu mSchool Cloud; and MobiFone Online Education API Gateway – mobiEdu mAPI, which helps maintain learning between schools and students through an online learning model with stable and smooth transmission and connection in the context of the Covid-19 epidemic. complex developments.

Especially, the online training school solution mobiEdu mSchool at https://mschool.mobiedu.vn/ is supported by MobiFone for free to all schools and teachers across the country.

Up-to-date information on test scores and benchmarks in the national high school exam is also easily and free of charge through the university mock exam portal https://thithu.mobiedu.vn/.

Before that, the mobiEdu solution also received the Sao Khue award and the award for the development of education in the Capital.

MobiFone

Telephone operator monitoring system received Silver award in the category of Artificial Intelligence/Machine Learning Solutions. This is a research and development product that applies AI and Big Data technologies in synthesizing and analyzing data of operator calls, helping to improve management ability and customer care quality. This system currently analyzes between 5 and 7 million calls/month with speech-to-text capability and automatically analyzes the positive/negative emotions of each call using language processing technology. Natural Language Processing (NLP).

The telephony monitoring system is a key solution of MobiFone in customer care and is considered the key to the operator’s success in maintaining the title of the operator whose market share is always at the top of the list. in TOP ARPU (average revenue/subscriber) highest in the market, voted as the carrier with the best customer care service for many years in a row.

MobiFone

MobiFone’s three bronze awards are also considered as practical solutions for businesses to apply, especially in the context of customer service during the pandemic.

In particular, SmartData Gateway is a solution to enhance and diversify sales platforms and channels to increase sales efficiency of digital services, is a centralized data gateway, acts as an intermediary gateway connecting end users. Finally, DN and MobiFone, are solutions to promote sales efficiency and help customers have a better experience in interacting with carriers.

Fintech (Fintech Platform) is a platform to help analyze and assess customer needs, thereby improving customer support and offering suitable financial scenarios for each customer; helping to create a value chain between credit institutions/banks – telecommunications operators – customers, creating breakthroughs in the financial sector.

MobiWiFi is one of the new services of MobiFone, combined by 3 telecommunications services – broadband Internet – television integration service, used on MobiWifi devices; is one of the solutions to popularize home broadband Internet, using 4G network based on WTTx technology, provided not only in urban areas but also for rural areas and islands.

Sharing about this event, a representative of MobiFone said, “The 5 major awards have brought MobiFone joy and pride in the recognition of international stature for Make in Vietnam, Make in products and solutions. MobiFone. Following the direction and policy of the Government, the Ministry of Information and Communications and MobiFone have built digital infrastructure platforms and digital services, helping to maintain and stabilize the quality of life in the context of the Covid-19 pandemic causing many problems. mix”.

International Business Awards – IBA is the most prestigious business award in the world. In 2021, the IBA received more than 3,700 nominations from organizations of all sizes from 63 countries and territories. This year’s contest especially has a number of categories to recognize the response and efforts of organizations and individuals to the Covid-19 pandemic.

Pearl league

.

Leave a Reply

Your email address will not be published. Required fields are marked *