Many countries around the world have become role models in the fight against Covid-19 thanks to the coordination between ministries and sectors, especially health and information technology.
Fighting the Covid-19 epidemic is not the fight of an individual, organization, or country, but the coordination of all people, agencies, ministries, and the world. In fact, countries with rhythmic support between ministries and sectors, especially technology and health, have become a model in the fight against the epidemic.
In Singapore, the government actively builds digital infrastructure and technical capacity as the foundation of the Smart Nation. This allows Singapore to respond quickly and decisively to the Covid-19 epidemic with a set of digital tools, helping to disseminate timely and accurate information to the people, and at the same time helping agencies manage the crisis well. than.
In November 2020, Singapore’s Prime Minister Lee Hsien Loong recognized that technology plays a central role in the island nation’s fight against Covid-19. He believes that civil service leaders must embrace and be grateful for technology.
The Government Technology Agency (GovTech) is responsible for developing these tools with support from other ministries. For example, together with the Ministry of Health, GovTech released a Covid-19 situation report, showing statistics and key figures on the epidemic situation in the country; The FluGoWhere website provides a list of more than 900 specialty clinics for respiratory diagnoses. GovTech,
The Ministry of Information and Communications and the Ministry of Health have also established the MaskGoWhere website, which helps Singaporeans find the designated location, date and time to receive masks. The most prominent is the TraceTogether application, the result of a handshake between the Ministry of Health and GovTech. This is an application that has greatly supported efforts to reduce the spread of Covid-19 in the community through tracing. When requested by the authorities, people can submit the map data to the Ministry of Health, then the Ministry of Health decodes the data, gets the phone numbers of those who have close contact, creating favorable conditions for the residents. the process of tracing and notifying those at risk quickly.
Another country that has also become a model in the fight against Covid-19 based on the power of technology and health is South Korea. With experience from handling previous infectious diseases such as SARS, MERS, Korea has built the crisis management and recovery capabilities of government and civilian agencies. Efforts include information systems to prevent and manage communicable diseases through the use of information and communication technologies.
In response to the Covid-19 epidemic, many e-government systems were established with the coordination between ministries, branches and local authorities. For example, the government develops systems such as intelligent isolation information system, international movement information system, health self-check application.
The intelligent isolation information management system of the Korea Centers for Disease Control and Prevention (KCDC) is formed from the information technology network of the Passport Information Comprehensive Management System of the Ministry of Foreign Affairs (Korea Ministry of Foreign Affairs). MOFA), Department of Justice (MOJ) Immigration Information System, DUR (a system that connects health organizations and pharmacies nationwide to prevent drug abuse), Insurance Assessment Service health insurance companies (HIRA), as well as telecommunications companies.
This system patched holes in airport quarantine procedures. By sharing and using information from MOFA, HIRA and relevant agencies, information of people entering the country from infectious disease-affected countries is checked. The system also shares information with medical facilities to monitor suspected patients during the incubation period since entry.
For South Korea, the use of information technology and e-government systems are indispensable in efforts to control the epidemic. This system has transformed the entire Covid-19 response process, from screening, diagnosis, epidemiological investigation, patient and contact management, as well as prevention.
In America, when New York became the epicenter of the spring 2020 epidemic, the state’s Office of Information Technology Services (ITS) set up a Covid-19 Technology SWAT task force to build solutions quickly. . The team is based on the 2014 US Ebola response model, with the participation of experts from the private and public sectors, jointly developing new applications, training the technology skills needed to crisis handling. ITS works with the Mayor’s Office and the Department of Financial Services to bring volunteers to work with federal staff for a period of 30 to 90 days.
The team focuses on three key areas of web and mobile app development, analytics and data science, end-user support, and digital content strategy. In a project, ITS and the Ministry of Health and Microsoft jointly deployed a Covid-19 screening platform for people to self-test, request and schedule tests, and receive results. The ministries also partnered with Apple to make New York the first state to integrate information on social distancing, testing and economic reopening in the Covid-19 app.
In BrotherThe Digital Government Service (GDS) has the role of coordinating the response to Covid-19 using technology. In March 2020, GDS established the DDaT Covid-19 Working Group. Team members meet twice a week from March to May and once a week from May. They come from all Parliamentary Administrations, Departments and Digital Services.
DDaT solves the problem of interaction in the public sector, where organizations cannot communicate with each other due to inconsistent rules about video conferencing software, with Project Unblock. GDS works with the Government Security Group (GSG), the National Cybersecurity Center (NSCS) to publish guidance on video collaboration and test how the tools work across different departments. They made the first virtual cabinet meeting go smoothly.
Besides the DDaT Covid-19 Working Group, GDS also created a Covid-19 Resource Center, handling more than 300 support requests and providing information or mobilizing experts where it is needed most. The center has placed 250 DDaT experts in important positions. GDS also creates and operates the DDaT Covid-19 dashboard, which provides a detailed, vivid picture of what’s happening in government in a digital form, enabling collaboration, avoiding overlap. .
From just a few examples above, the most important lesson learned from the crisis is the importance of having a solid digital strategy and technology infrastructure in place at both the state and local levels. local. In Vietnam, the Technology Center for Covid-19 Prevention Central and local governments were established to help connect the knowledge and experience of the two sectors of Health, Information and Communications in deploying technological solutions to effectively support disease prevention. The Center has a close cooperation between leading experts in the fields of Health and Information & Communication with the participation of leading technology enterprises in the country.