Insurance: restaurateurs join forces with Generali in a context of tensions

Posted on Nov 25, 2020 at 6:41 PM

At a time when many hoteliers and restaurateurs are raging against their insurer, Generali is offering itself a nice publicity stunt. On Wednesday, several professional organizations in the sector hit hard by the containment measures announced that they were recommending an offer from the insurer presented as “Unique combination of solutions identified among the best on the market”.

This offer designed with the social protection groups Klésia and Malakoff Humanis, long-standing partners in the sector, includes in addition to Generali professional insurance, support for employees in the event of hospitalization and a support system for managers of companies in difficulty, developed with associations.

No guarantee against the pandemic

Coming in the middle of the campaign to renew insurance contracts, this announcement promises to stir up commercial rivalries between insurers in the field. It also fuels the thorny debate on the establishment of a” private public partnership “ to help businesses forced to close in the event of an “extraordinary” event.

Because, by dubbing this offer, the representatives of cafes, hotels and restaurants, had promised in the spring to find an insurance solution for their members, seem to be resigned to the fact that insurers will not cover them in the future against losses. caused by pandemic-like events.

In fact, Generali’s contract does not contain a material “loss of operation without damage” guarantee covering against an epidemic of the covid-19 type. “As an insurer we do not have control over the administrative closure, we do not have control over the health situation”, acknowledged Wednesday Jean-Laurent Granier, CEO of Generali France, in line with the position of the sector on the subject.

Today, insurers are only ready to cover certain very targeted situations, for example the closure of a restaurant in the event of food poisoning by one of the customers.

“Psychological effect”

The contract [de Generali] does not add anything additional to what existed before [sur la perte d’exploitation], concedes Hervé Bécam, vice-president of the Union des Métiers et des Industries de l’Hôtellerie (UMIH), an organization which has been very critical of insurers in recent months. Simply, there is a psychological effect, some entrepreneurs no longer want to hear from their current insurer. So they want to change insurer even if the guarantees are not fundamentally different ”.

As the end of the year and the renewal of insurance contracts approach, tensions can be high on the ground between insurers and clients. For the past few weeks, insurers have been asking a number of companies to sign endorsements specifying, among other things, that their operating loss guarantees will not be able to operate in circumstances comparable to those that companies are currently experiencing. Failure to agree on these new conditions would result in clients having their contracts terminated.

Organizations representing the hotel and catering sector do not hesitate to talk about “Wave of termination of certain insurers”. The customers affected by these issues have received a letter from their insurer before a possible termination, it is argued on the side of the insurers, but the situation will not be settled until the end of the year. “Today we already have more than 1 in 2 customers affected by the January 1 deadline who have accepted (to sign an amendment) and we have a little more than 40% who are thinking”, delays a large insurer.

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