Emergency 115 HCMC receives 5,000 calls every day

The 115 Emergency Center in Ho Chi Minh City has increased the number of switchboard lines to 40, 10 times higher than before, receiving about 5,000 calls every day.

The information was reported by Doctor Nguyen Duy Long, Director of Emergency Center 115, Head of the Special Task Force specializing in coordinating the transfer of severe and critical Covid-19 patients in Ho Chi Minh City, when working with the Deputy Minister of Health. Nguyen Truong Son, morning 4/8. Previously, the 115 switchboard received 1,200 calls a day.

According to Dr. Long, Center 115 currently has about 200 employees. In addition to increasing the number of transmission lines, this place has equipped with a large number of computers, Internet lines, backup phone lines for the switchboard, ensuring stable 24/7 operation to receive emergency requests. , disease transfer from people and medical facilities.

Deputy Minister Son emphasized the important role of Center 115 in receiving information and coordinating emergency in Ho Chi Minh City.

Director of the Department of Information and Communications Lam Dinh Thang shared at a press conference on August 3, as of the afternoon of August 2, of the total number of calls received by the 115 switchboard, 89% of calls were answered, 10% were answered. missed calls, 1% messed up calls. The Department of Information and Communications is working with the Department of Health to increase reception capacity, with the goal of 100% of calls being received and answered.

On the afternoon of August 3, the Ho Chi Minh City Department of Health sent a document to medical facilities, asking the 115 Emergency Center to ensure that the reception of calls from the 115 emergency switchboard was not interrupted. The center must quickly mobilize appropriate emergency transportation, including emergency taxis or ambulances to assist rapid response teams in districts to transfer patients to appropriate treatment facilities.

Previously, the Department of Health of Ho Chi Minh City dispatched 200 taxis to transport F0 to the upper-level hospital, accompanied by medical staff and resuscitation equipment such as oxygen tanks, breathing masks, SpO2 meters, quick test kits. … The city plans to increase 100 ambulances 115, with emergency crews and medical equipment.

The 115 emergency system is being deployed to each F0 health care and monitoring facility in the districts, residential areas, transporting Covid-19 patients with signs of severe transfer to the hospital for treatment intervention. reduce morbidity and mortality rates.

As of the morning of August 4, the total number of infections in Ho Chi Minh City has been assigned a patient code of 105,095 by the Ministry of Health, the total number of cured and discharged cases is 43,751 (since the pandemic appeared).

According to the Center for Disease Control of Ho Chi Minh City (HCDC), on August 4, Ho Chi Minh City hospitals are treating 33,444 F0, including patients with positive PCR and rapid test results. In which, 1,035 critically ill patients are on mechanical ventilation and 15 patients have ECMO intervention.

Volunteers at the emergency switchboard in Ho Chi Minh City. Video: Khanh Hoang.

Le Phuong