Apple admits that the iPhone 12 and iPhone 13 are automatically disconnected when making a call.
iPhone users in Korea complain of call interruption on iPhone 12, iPhone 13. Not only in Korea, this problem has been recorded before from many parts of the world.
According to carrier LG Uplus – a distribution partner of genuine Apple products in Korea, they have received information from Apple about domestic and foreign telecommunications companies also facing similar problems. The company even opened a department for processing. LG Uplus is currently working with Apple and US chip maker Qualcomm to determine the exact cause.
Before this incident, on December 8, Apple officially said: “We always try our best to provide the best user experience. Regarding issues related to customer experience LG Uplus, we are still in the review process.”
Last month, Apple released iOS 15.1.1, an updated version of iOS 15.1 to fix call disconnection on iPhone 12 and iPhone 13, as well as other bugs, but it still occurs.
Other telecom carriers in South Korea such as KT Corp and SK Telecom said they have not received any customer complaints about the issue.
Huong Dung (According to ETTelecom)
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