Up to now, all provinces and cities across the country and many ministries have used Zalo in communication, administrative reform and e-government building.
In 2021, the whole country is heavily affected by the Covid-19 epidemic. However, this is a time used by many localities to promote propaganda and encourage people and businesses to use online public services, avoid close contact, and reduce the risk of disease transmission. .
Not only is it a technology platform that provides solutions to support localities in the process of building e-government, Zalo is also an information channel associated with people’s social life activities from security and order. , crime prevention to utilities in daily life such as residence, health care, education, electricity, water,…
More than 6,000 official Zalo accounts of state agencies and public utilities
As of the end of December 2021, nationwide, more than 6,000 Zalo pages of ministries, provinces/cities, localities, police, health, education, electricity, water… have been established and increased. 160% compared to 2020.
In the field of public services, official Zalo accounts of provinces and cities continuously add new utilities to serve people when performing administrative procedures and online public services, especially in the context of the Covid-19 epidemic. 19, social distancing like last year.
|More than 6,000 official Zalo accounts of state agencies and public utilities|
For example, in Vinh Phuc province, Zalo OA “Vinh Phuc province DVC portal” now provides many practical utilities such as: Electronic messages (with digital signature) to notify the status of records, access Access and manage the list of completed records, the personal data warehouse of the people, registration to receive results via postal service, request for withdrawal, authorization to receive results, online payment features online fees, fees, land taxes, etc.
These utilities have helped change the way of working through traditional papers, switching to doing it through documents and electronic papers. People do not have to worry about forgetting, losing or damaging their appointment papers. Some transactions that people had to go directly to state agencies in the past are now completely done electronically. Transaction history is also stored on the electronic one-stop information system, convenient for officials to look up and process records.
“From the very beginning of the implementation, people were surprised and delighted with these changes. Up to now, most people are familiar and proficient in using features and utilities of Zalo OA “Vinh Phuc DVC Gate”, said Mr. Nguyen Tien Viet, Administrator of DVC Gate of Vinh Phuc province.
|People and businesses are the center, subject and driving force of digital transformation (Photo: Vinh Phuc province DVC portal)|
Many provinces also take advantage of the Zalo platform to build and design utilities in accordance with actual needs. For example, OA Zalo “Binh Dinh e-Government” is one of the first to launch a series of utilities to meet the needs of people in the province such as looking up high school exam scores 2021, looking up traffic violations, As a result, the last high school exam 2021 had tens of thousands of candidates, their parents looked up their test scores smoothly, without having to focus on watching the scores to contribute to the prevention and control of the epidemic. Covid-19 in the province.
“Implementing Zalo channel has helped the Department bring information to people and businesses faster, wider, accurate and timely. At the same time, statistics on the effectiveness of information and propaganda work. Zalo “Binh Dinh e-Government” has become an information channel highly appreciated by the people”, said Mr. Tran Kim Kha, Director of Binh Dinh Department of Information and Communications.
With the goal of putting people and businesses as the center, the subject and the driving force of digital transformation, technology platforms like Zalo are effective tools used by provinces and cities in the digital transformation process.
In the past year, Zalo also played the role of an official communication channel in the fight against the Covid-19 epidemic. There have been more than 14 billion urgent messages sent to people nationwide from Zalo of the Ministry of Health and localities. In particular, after the whole country entered the “new normal” phase, Zalo was also used to assist in solving urgent people’s problems such as helping people look up unemployment insurance benefits, connect jobs for workers, etc. move…
The security Zalo model is effective
Also in 2021, the use of Zalo to serve the reception of security and order news, propaganda to prevent crime is applied by the police. The security Zalo model has been strongly deployed by many units, by the end of 2021 there have been more than 3,580 security Zalo pages set up.
Compared to other models, using Zalo is simple but effective. For example, when reflecting on security and crime, people can communicate through Zalo in many forms such as texting, calling or sending pictures and videos about the incident to increase authenticity. For the information reflected and denounced, the source will always be kept confidential. Thereby, contributing to unite the police force and the people in jointly preventing and fighting crime, maintaining security and order.
|Tan Phu District Police (HCMC) is one of the units with many active and effective communication activities on the Zalo platform. Photo: Police of Tan Phu District, Ho Chi Minh City|
The bright spot in 2021 is the fact that the police of many provinces and cities use Zalo to support the citizen identification campaign from communication to each citizen’s phone to procedure instructions, support chatbots, make reservations, schedule work schedules, check progress,… create the most favorable conditions for people to access essential public services.
In addition to the official OAs of the police force of each province, district, ward, … the Zalo group model connecting the regional police with the people has also been widely deployed and brought about many benefits. The contents of popularization, legal education; propagate criminal tricks; denounce crimes; as well as necessary administrative procedures such as temporary residence, household registration; CCCD; fire prevention and fighting, … are guided, consulted and answered by the police force in detail through these Zalo groups.
The Zalo Security model opens up a flexible and convenient way of propagating and disseminating the law near the people, improving the efficiency of state management of security and order at the grassroots. Thereby, promoting the movement of the whole people to protect national security more and more widely and deeply.